Terms and Conditions 

Welcome to "SR Health and Fitness trading as Brooklyn Rodrigues" ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our personal training and massage therapy services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Services

We offer personal training and massage therapy services as outlined on our website or as otherwise agreed upon. The specific details of these services, including the type, duration, and frequency of sessions, will be confirmed with you prior to commencement.

2. Booking and Payment

• Booking: All sessions must be booked in advance. Bookings are subject to availability.

• Payment: Payment must be made at the start of, or before, the first session. We accept various forms of payment, as specified on our website. All payments for sessions or packages are non-refundable once the first session has occurred. Authorized refunds, if applicable, will be subject to a 10% administrative fee.

• Packages: Packages are valid until the expiry date specified on the invoice. Any remaining sessions after this date will be forfeited.

3. Cancellation and Rescheduling

• Client Cancellations: You must provide at least 24 hours’ notice to cancel or reschedule any session. If you cancel or reschedule with less than 24 hours’ notice, or if you fail to show up, you will be charged the full session fee.

• Serious Illness or Surgery: A doctor’s note is required to consider any replacement sessions/treatments due to serious illness or surgery.

• Provider Cancellations: In the event we must cancel a session due to unforeseen circumstances (e.g., acts of God, pandemics), a credit will be applied to your account for use within 6 months.

4. Client Responsibilities

• Participation: You are expected to actively participate in all sessions and communicate openly about any concerns, discomfort, or health issues.

• Health Disclosure: You must disclose all relevant health information, including medical conditions, injuries, allergies, and medications. You will inform us of any changes in your health status.

• Results: We cannot guarantee specific results from personal training. Your progress depends on your effort and consistency.

5. Risks and Assumptions

• Personal Training Risks: Exercise involves inherent risks, including muscle strains, joint injuries, cardiovascular issues, and falls. By participating, you assume all risks associated with these activities.

• Massage Therapy Risks: Massage therapy may cause side effects such as soreness, bruising, headaches, dizziness, fatigue, and allergic reactions. You assume all risks associated with these potential side effects.

6. Confidentiality

We are committed to protecting your privacy. All personal information collected will be kept confidential and will not be disclosed without your consent, except as required by law.

7. Liability

• Personal Property: We are not responsible for the loss, damage, or theft of personal property brought to sessions.

• Property Damage: We are not liable for any damage to your property or premises during home visits or sessions conducted at your location. You agree to hold us harmless for any such damage.

8. Code of Conduct

You agree to behave respectfully and courteously during all sessions. Any form of harassment or inappropriate behavior may result in the immediate termination of services without a refund.

9. Amendments

We reserve the right to amend these Terms at any time. Any changes will be posted on our website or communicated to you directly. Continued use of our Services after such changes constitutes your acceptance of the updated Terms.

10. Emergency Contact Information

You agree to provide accurate and up-to-date emergency contact information and consent to us contacting this person in case of an emergency.

11. Entire Agreement

These Terms constitute the entire agreement between you and us regarding our Services and supersede all prior agreements or understandings, whether written or oral.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.